Refund Policies

Refund Policy For CLASSROOM Classes: These are the classes that are scheduled for open enrollment at our facility or any onsite training. No Refunds once any portion of a class has been attended.

A processing fee of $15.00 will be retained for cancellations received more than 2 business days prior to course date. No refund for no shows or cancellations less than 2 business days prior to course date. An additional $10.00 administrative fee will be charged for rescheduling to another course date less than 2 business days prior to the scheduled course. 

Full refund if the course is canceled* by Safety Matters Certified Training for reason other than listed here. *Class Cancellation caused by a Natural or Man made disasters, emergencies or Public Safety Power Shutoffs are subject to rescheduling accomdations only.* 

See our full Emergency/Disaster Policy

ACLS/PALS Class Refund Policy:

A 5 day notice or cancellation is required. Registrants providing less than 5 days of notice to Safety Matters Certified Training are not eligible for a refund. A processing fee of $15.00 will be retained for cancellations received more than 5 business days prior to course date. No refund for no shows or cancellations less than business days prior to course date. An additional $10.00 administrative fee will be charged for rescheduling to another course date less than 5 business days prior to the scheduled course. 

Full refund if the course is canceled* by Safety Matters Certified Training for reason other than listed here. *Class Cancellation caused by a Natural or Man made disasters, emergencies or Public Safety Power Shutoffs are subject to rescheduling accomdations only.* 

Refund Policy for Online/Blended Courses:

• This includes ASHI online/blended and American Heart Association Part 1, 2, 3 or Skill check off only classes.
• Skill tests MUST be competed within 60 days of completion of the online part or you have to purchase the course again.
• NO REFUNDS once you have purchased the Online Blended Course(s).

We serve all of, Santa Barbara, Goleta, Montecito, Carpinteria, Summerland ,Santa Maria, Lompoc, Solvang, Santa Ynez, Orcutt, Los Alamos, Buellton, , Oxnard, Channel Islands, Fillmore, Moorpark and Ventura.